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Learning Assistance Center Management [clear filter]
Wednesday, November 1
 

8:30am

Designing a campus-specific community-sourced encyclopedia of learning strategies
This interactive session will provide an overview of our project including lessons learned since its initial development, the current state of the project and future directions. Participants will work through a design process to adapt the platform and concept to their own institutional contexts. Specifically, participants will break into groups based on which campus constituencies they imagine contributing to a “local-pedia” at their institution, individually and collectively brainstorm responses to key design prompts, and share insights among the groups. We will share a free WordPress plug-in we have created that will streamline the development of projects on participants’ campuses.



Wednesday November 1, 2017 8:30am - 11:30am
Cambria West

1:00pm

Building Bridges Between the Learning Assistance Center and Major Stakeholders
This Institute will be divided among three topics areas. Presenters from different institutions will contribute during each topic area. During each of the three focus areas, there will be an interactivity activity (i.e. small group breakouts, workshopping, etc.) in order to ensure a high level of engagement.

The first portion will focus on effective strategies for building bridges between a learning assistance center and students’ classroom experience. The second section will focus on successfully building bridges between a learning assistance center and Faculty. The final segment will focus on connecting a learning assistance center to the institution as a whole



Wednesday November 1, 2017 1:00pm - 4:00pm
Cambria West
 
Thursday, November 2
 

10:15am

IMTPC & ITTPC: Celebrating Successful Mentoring and Tutoring Programs!
Mentoring and tutoring programs that are research-based and strategically implemented can have a powerful impact on your learning program. Explore the Tutor and Mentor Training Program Certifications (ITTPC and IMTPC) of CRLA. Learn what is involved in developing these programs and the benefits and outcomes of tutoring and mentoring programs.

The presenter will share detailed information (verbal, Google Slides, and handouts) about the IMTPC and ITTPC certification programs and will encourage audience participation and questions throughout the hour-long concurrent session.

Moderators

Thursday November 2, 2017 10:15am - 11:15am
Pennsylvania West

10:15am

Building Bridges between the CAS Standards and Program Evaluation
The Council for the Advancement of Standards in Higher Education (CAS) recently approved the revised Learning Assistance Program (LAP) Standards which learning assistance programs may use for self-assessment and program evaluation. Participants will learn about these updated standards, about resources for program evaluation, and new CAS directions for assessment.


This session will have several formats:
(1) A Powerpoint presentation containing=:
(a) brief overview of CAS,
(b) description of the CAS LAP standards;
(c) information on how CRLA members can access the CAS LAP standards without cost;
(d) description of how the CAS LAP standards can guide program evaluation;
(e) description of new directions for LAP standards, particularly in using the new multi-standard framework.
(2) Audience participation and discussion focusing on the:
(a) analysis of the updated LAP standards,
(b) connection of the updated LAP standards to one’s own program.

Moderators

Thursday November 2, 2017 10:15am - 11:15am
Washington

10:15am

NCLCA: Supporting Learning Center Professionals
NCLCA defines learning centers as interactive, academic spaces existing to reinforce and extend student learning in physical and/or virtual environments. A variety of comprehensive support services and programs are offered in these environments to enhance student academic success, retention, and completion rates by applying from multiple pedagogical perspectives.

This will be presented through a lecture, workshop, and activities

Moderators

Thursday November 2, 2017 10:15am - 11:15am
Lawrence

1:45pm

Building a Budget Bridge
Saving money can be gratifying for learning assistance center managers who look beyond the rigidity of numbers and see an opportunity for resourcefulness. Building a bridge to connect the budget with the learning center’s goals will be developed through unique cost-effective ideas and a specially designed budget bridge worksheet.

In this session, each participant will build their own “budget bridge” using the information presented. They will be introduced to the topics via a PowerPoint presentation. Ideas from multiple managers will be woven into the presentation through reports and discussion during the presentation. 

Moderators
Thursday November 2, 2017 1:45pm - 2:45pm
Butler West

3:00pm

Building Bridges, Not Silos: Rethinking Today’s Academic Library/Learning Space
This session will offer the narrative of how one of the worst academic libraries re-defined itself by 'bridging' with other academic units to rethink the role of the academic library.

The presenter of this session will utilize a PowerPoint that will not only detail the physical changes that occurred in their campus library, but also the administrative changes that re-energized this underused campus resource. The session will begin with a basic history of the problems identified in preparation for SACSCOC reaffirmation, then detail best practices for the library’s transformation into an academic leraning center. In addition to a photographic journey of the process, the session will also include handouts for attendees and a period for them to create their own Plan for Change.

Moderators
Speakers

Thursday November 2, 2017 3:00pm - 4:00pm
Armstrong

3:00pm

First Year in a Learning Center: Navigation, Support, and Guidance
Have you transitioned into a learning assistance center in an entry, mid-level, or director position and questioned how to thrive in the role? Personal experiences, survey results, and theoretical frameworks will guide this interactive session; participants will discover best practices for being effective in their first year.

The presenters will be using a slideshow presentation as the primary visual aid throughout the workshop. Audience engagement will be implemented through a variety of methods, including an interactive survey which participants will respond to during the workshop to spark conversation and gather various experiences and perspectives. Additionally, participants will be divided into small groups to discuss obstacles they have witnessed or experienced. The large group will then have a discussion about solutions and strategies for facilitating an impactful and smooth first-year transition into a learning assistance center.

View Presentation File via Google Drive Here


Thursday November 2, 2017 3:00pm - 4:30pm
Butler East

3:00pm

Strengthening Faculty Relationships to Strengthen Student Learning
This interactive workshop will help learning support program staff maximize faculty partnerships. Presenters will share a highly networked model, including faculty development programs. Participants will map opportunities, complete an analysis of priorities, and create an action plan for strengthening bridges to faculty partnerships to enhance student learning.

Presenters will demonstrate various models of faculty partnerships, including ways to integrate learning support staff and/or programs with faculty development; participants will map current collaborations and future opportunities at their own institutions.

Presenters will facilitate a SWOT analysis activity; participants will identify strengths, brainstorm ways to circumvent potential weaknesses, make a plan to leverage or enlist likely allies, and anticipate ways to overcome possible obstacles in strengthening faculty partnerships.

Participants will give and receive feedback on their analyses.

Participants will complete an action plan to take back to their institutions.

Moderators
Speakers


Thursday November 2, 2017 3:00pm - 4:30pm
Westmoreland West
 
Friday, November 3
 

9:45am

Professional Development and Doctoral Study in Developmental Education
Developmental education has advanced in research, scholarship, and professional development opportunities. This session will cover the largest professional association in developmental education and doctoral study opportunities. Information on the Sam Houston State fully online doctoral program in Developmental Education Administration and the National Association for Developmental Education will be offered

Moderators
Speakers

Friday November 3, 2017 9:45am - 10:45am
Crawford East

9:45am

The Tutoring and Learning Center in the 21st Century
What the Teaching and Learning Center is at the University for FACULTY, The Tutoring and Learning Center is at the Community College for STUDENTS. This presentation will highlight what the 21st Century Tutoring and Learning Center is--and the holistic, data-driven, and indispensable practices that make it a student development repository.

Moderators

Friday November 3, 2017 9:45am - 10:45am
Westmoreland Central

11:00am

Embedded Tutoring: A Bridge to Sustained Success and Student Retention
Embedded tutoring is a new program at our institution partnering tutors and faculty for in-class support. The length and frequency of each visit are personalized based upon the needs of the course. This session will explore three current models and will provide details on our implementation process and long-term plans.

The presenters will open with some background information and discussion about the challenges learning center professionals are facing and how we came to explore embedded tutoring at our institution. We will review our pilot process, the expansions since, all current assessment data, and briefly introduce the most valuable references we used before opening the conversation back up to the whole group. We will utilize PowerPoint for visuals and provide a handout with some of the key information.

Moderators
Speakers


Friday November 3, 2017 11:00am - 12:00pm
Butler West

11:00am

SOARing to Success: Using SOAR to guide transition and growth
This presentation outlines the SOAR planning model as an alternative to SWOT analysis, and how this model was adopted to guide a center's transition. SOAR was utilized to plan yearly goals and engage student staff. Participants will be invited to think about how they might use SOAR in their centers.

This presentation will include a brief lecture and will lead into a group activity to have attendees practice with the model, followed by large-group discussion.




Friday November 3, 2017 11:00am - 12:00pm
Westmoreland East

2:00pm

Interdisciplinary Assessment and Development of Walk-In Tutoring Processes
This study outlines how learning support professionals can restructure processes for walk-in services by collaborating with academic departments. Learn to assess center utilization and justify costly overhead by using Lean Six Sigma analyses. Resources will be provided for participants to begin assessing and optimizing their center’s processes.

This session will be an active and engaging. With a total of 60 minutes, approximately 15 minutes will be spent introducing the team and the project using PowerPoint to illustrate our process of analysis and examples of our process maps and metrics. 15-20 minutes will be spent allowing participants to begin the Define phase by reflecting on their own programs and identifying characteristics critical to satisfying their primary goal. The remaining time will be spent showing the results of our study and addressing participants’ questions.


Friday November 3, 2017 2:00pm - 3:00pm
Butler West

3:15pm

Bridging the Divide: Academic Support Across Student Populations
This presentation explores our journey in coordinating academic support services across traditional, adult, and graduate student populations. We offer recommendations for transcending barriers to student success and promoting inclusive opportunities for learning support and increased access to academic resources.

Through narrative, we will share how our level of engagement in our higher education affected our success and shapes our administrative approach to academic support. We will then ground our conversation in the mission and values of our institution, followed by an exploration of the trends in higher education in providing academic support for various student populations in the midst of budget and personnel constraints. Finally, we will share how we practically combine our services and address barriers in the process. We will then engage the audience in dialogue regarding their challenges in coordinating support services for different student populations.

Moderators
Speakers


Friday November 3, 2017 3:15pm - 4:15pm
Westmoreland East

3:15pm

No Typical Job: The Impact of Tutoring on the Tutor
Numbers and data speak! Come learn how tutoring positively effects the tutor, which can be used to justify your center’s work and more financial support from administration. Studies in the field only address the effects on the tutee, but understanding the impact on the tutor can help in numerous ways.

The presenter for this session will begin with the limited research available on the impact of tutoring (and tutor training) on the peer tutor. Using real data from a survey she created and distributed to current/former tutors across the U.S., this presenter will then address ways in which tutoring positively affects the peer tutor and thus, retention, graduation and employment rates for these students. The session will then devote time to videos of tutors’ testimonies about the impact tutoring had on them both currently and for their future goals. It will conclude with a discussion about attendees’ experiences.

Moderators

Friday November 3, 2017 3:15pm - 4:15pm
Butler West
 
Saturday, November 4
 

8:00am

Process Improvement: Process Mapping Your Learning Center's Work Flow
Academic Development has used student needs as the basis for programmatic innovation across all components. Through the introduction of a robust Academic Coaching, Peer Tutoring, and Supplemental Instruction/EXCEL Collaborative Learning Group Program, we have been building academic bridges for students for twenty years.

The presenters will give an overview of the journey Academic Development has traveled over the past twenty years, highlighting innovations in each of the programs in a panel format. The audience will have the opportunity to ask questions of the panelists, which will include student employees who work within each component as well as the department director and program coordinators.


Saturday November 4, 2017 8:00am - 9:00am
Somerset West

8:00am

Developing 21st Century skills in students using a competency-based approach
In this interactive workshop, participants will explore the benefits of applying a competency-based approach to help student-staff develop 21st Century skills. Opportunities are designed to enhance vocational self-efficacy and provide practical experience to support future career interests. Participants will have the opportunity to design competencies for their programs.

In this session, we will use a mix of delivery methods including presentation, small and large group discussion, and individual and small group work. Participants will be introduced to background, literature, and rationale for this session topic, see various examples from our institution, share with and learn from other participants, and have an opportunity to develop and design their own examples of competency-based professional development activities for their tutors, SI leaders, or other staff.



Saturday November 4, 2017 8:00am - 9:30am
Somerset East

8:00am

Synergistic Supervision: Building Strategies for Managing a Large Student Staff
Student staff retention is an important part of managing a successful program. However, many Coordinators oversee multiple programs and many student employees with limited resources. This workshop will explore how supervisors can utilize various tools and techniques in order to manage time efficiently, while providing an enriching employment experience.

This workshop will begin with participants sharing challenges they encounter while managing a large staff or multiple programs.
The presenter will discuss the importance of staff retention, introduce the framework of synergistic supervision, and identify five common challenges faced by LAC supervisors.

Participants will break out into five groups to collect and present their own strategies and innovations that help them address each challenge, and the presenter will introduce additional approaches and tools that have proven to be effective.
Strategies and tools will be collected and posted in the “Toolbox,” located on an accessible Google Site.

Moderators

Saturday November 4, 2017 8:00am - 9:30am
Westmoreland West