This study outlines how learning support professionals can restructure processes for walk-in services by collaborating with academic departments. Learn to assess center utilization and justify costly overhead by using Lean Six Sigma analyses. Resources will be provided for participants to begin assessing and optimizing their center’s processes.
This session will be an active and engaging. With a total of 60 minutes, approximately 15 minutes will be spent introducing the team and the project using PowerPoint to illustrate our process of analysis and examples of our process maps and metrics. 15-20 minutes will be spent allowing participants to begin the Define phase by reflecting on their own programs and identifying characteristics critical to satisfying their primary goal. The remaining time will be spent showing the results of our study and addressing participants’ questions.
